Customer Service: Cancellation/ Refund Policy

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

Hotel Cancellation :
Period : January 16 - April 30 and November 1 - December 14 for all destinations and
               January 16 - April 30 and July 16 - September 15 for Koh Samui & Koh Phangan only.

15 days (or more) prior to check-in	7% of total room price will apply for handling and banking fees.
15 days (or less) prior to check-in	One night penalty plus handling fee (7%) will be charged.
7 days (or less) prior to check-in	TWO night penalty plus handling fee (7%) will be charged.

+ In case of NO-SHOW or early check out, non refund will be made.
+ Amendment need to be made not less then 10 working days* prior to check-in date (in case of emergency, contact our reservation directly).
We will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.

Period: December 15 - January 15 / Festive and Holiday period for all destinations

+45 Days before requested arrival date	There is a 7% administration and banking charge
45 - 31 days prior to check in	Two nights penalty plus handling fee (7%) will be charged
30 days (or less) prior to check in	No refund will be made

+ Amendments need to be made no less then 18 days prior to check-in date (in case of emergency, contact our reservation directly).
We will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
No refunds on early check outs. (Considered as cancellation without the required advance notice)

2. The standard of the Cancellation/Refund Policy for Hotels excluding Thailand Hotels

+30 Days before requested arrival date	There is a 10% administration and banking charge
15 - 30 Days before requested arrival date	There is a cancellation fee of one night
11 - 14 Days before requested arrival date	There is a 50% of paid amount charge (for 1 night stay , there is a cancellation fee of full booking amount)
0 - 10 Days (or less) before requested arrival date	There is a cancellation fee of your full booking amount.

NOTE:The standard of the cancellation policy might be changed depending on each hotel policy.

Tour Cancellation :

+30 Days before trip commencement	There is 7% banking fees.
15 - 30 days	70% will be refunded
7 - 14 days	50% will be refunded
Less than 7 days	no refund

For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted. The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Additionally, although MonoPlanet will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 4 to 6 weeks for the actual crediting to take place, depending on your Bank's practice.